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Changes to operations to support critical-need supplies and employee safety

Dear Valued Customer,

As the global effect of coronavirus (COVID-19) continues to evolve, Independent Life Medical Supplies is firmly committed to the health and safety of our customers and employees, and serving our communities. We are closely monitoring the changing situation, and complying with public health guidance.

As many of you have noticed, we’ve experienced a surge of business during this time. As a result, we’ve taken steps to control the number of customers in our store and asked that customers and employees practice social distancing. We’ve also reduced our operating hours to align with the shelter in place order.

Hours of Operation during shelter in place
Monday to Friday
10am to 3pm

We’ve increased our protocols in sanitizing surfaces, including merchandise shelves, entry doors and registers. Limits have been implemented on certain items to help ensure more customers are able to access the merchandise they want and need. Our buyers and suppliers are working to ensure in-demand merchandise is available in our store.

As new information becomes available, management is keeping staff well informed so they can respond swiftly and appropriately. While the circumstances continue to change and we modify our operations as necessary, we thank you for your patience and cooperation. As new developments occur, be assured we are committed to taking care of our customers and employees and to our mission of providing low prices, quality merchandise and exceptional service.

We extend our sincere thanks to customers and employees for their ongoing support and loyal dedication during this challenging time.

Thank you,
Rowen Naidoo

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